Thanks for your interest in the products and services of The Product Workshop Limited (“TPW”), trading under the brand name “Kobotix”. TPW provides physical goods, including Real Racer and accessories (the “Physical Product”).
Return Policy: Physical Product
If you are not satisfied with your purchase of the Physical Product, TPW’s return policy allows you to return the Physical Product purchased by you directly from TPW after obtaining a TPW return material authorization (“RMA”) during the 30 day period following date of shipment by TPW. If the Physical Product is returned unused, undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting [email protected]. The Physical Product must be posted to TPW using tracked shipping within 10 days after issuance of the RMA.
Any Physical Product must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Physical Product. A $15.00 open box fee will be assessed on any opened hardware or accessory, and damage and missing part restocking fees may apply. The RMA number must be included with the returned Physical Product.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Physical Product while in transit to TPW. If you return Physical Product to TPW (a) without a RMA from TPW, (b) beyond the 10 day RMA issuance period, or (c) without proper packaging, TPW retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 2 weeks for TPW to credit the account used to make the original purchase.
This return policy is only applicable to a Physical Product purchased directly from TPW’s online store located at https://www.kobotix.com. For any Physical Product manufactured by TPW but purchased elsewhere (such as third party e-commerce platforms, brick and mortar shops etc), please contact the original seller if you wish to return the Physical Product.
This Physical Product is warranted to the original purchaser to be free from defects in material or workmanship for a period of 180 days from the date of the original purchase. For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.
The warranty covers against manufacturing defects. It does not cover abuse, alteration, theft, loss, unauthorized and/ or unreasonable use, or normal “wear and tear.” During the warranty period, The Product Workshop Ltd. will make sole determination of a defect. If The Product Workshop Ltd. determines a defect, The Product Workshop Ltd., at its sole discretion, will repair or replace the defective part or product with a comparable part. This does not affect your statutory rights.
To obtain warranty service, you must deliver the Physical Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by TPW. In accordance with applicable law, TPW may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.
For specific instructions on how to obtain warranty service on your Physical Product, please contact [email protected]
Exclusions and Limitations
This warranty covers the normal and intended use of the Physical Product. It applies only to any Physical Product manufactured by or for The Product Workshop Limited that can be identified by the “Kobotix” trademark, trade name or logo affixed to it. The Limited Warranty does not apply to any non-TPW hardware product or any software, even if packaged or sold with the TPW hardware product. Refer to the software license agreement accompanying the software for details of your rights with respect to its use.
TPW does not warrant that the operation of the Physical Product will be uninterrupted or error-free. TPW is not responsible for damage arising from failure to follow instructions relating to use of the Physical Product.
This warranty does not apply to: (a) consumable parts, such as batteries, or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; (b) damage caused by use with non-TPW products; (d) damage caused by accidents, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature; incorrect electrical line voltage, fluctuations or surges; damage caused by improper installation; product alteration or modification; improper or unauthorized repair; exterior finish or cosmetic damage; (e) damage caused by operating the Physical Product outside the intended uses described by TPW; (f) defects caused by normal wear and tear or otherwise due to the normal aging of the TPW product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIOD STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON THE PRODUCT WORKSHOP LIMITED.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCT WORKSHOP LIMITED IS NOT RESPONSIBLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, OR ANY BREACH OF ANY WARRANTY OR CONDITION REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF THE PRODUCT WORKSHOP LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST THE PRODUCT WORKSHOP LIMITED BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PHYSICAL PRODUCT. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY THE PRODUCT WORKSHOP LIMITED NOT CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OF THE PRODUCT WORKSHOP LIMITED. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.